General terms and conditions of sale

TRAVEL:

1. SUBJECT
These terms govern the sales conditions of travel services offered by DEMY SCHANDELER S.à r.l., located at L-8295 Keispelt, 22, rue de Kehlen. The company is registered in the Luxembourg Trade and Companies Register under number B 133481, with VAT identification number LU 22147644. The same applies to DEMYTRAVEL S.à r.l., which is registered at the same address under number B 182604 with VAT identification number LU 26546668 (hereinafter collectively referred to as "DEMY SCHANDELER"). These companies act as tour operators, intermediaries, or retailers within the meaning of consumer protection laws.

2. OUR SERVICES

2.1. DEMY SCHANDELER offers package tours by bus, plane, train, and ship.

2.2. The number of participants for a trip is determined by DEMY SCHANDELER.

2.3. A detailed description of the offered travel services can be found in our brochure and offers. DEMY SCHANDELER reserves the right to make changes to the program.

2.4. Upon request, DEMY SCHANDELER also organizes tailor-made group trips.

2.5. For bus trips, seating is assigned in order of registration. Customers with special requests should inform DEMY SCHANDELER. All seats in our buses offer the same level of comfort. In case of a change of vehicle due to unforeseen circumstances, seat reservations may not be guaranteed. If an admission ticket or similar is required on-site, customers will receive it from a responsible person. Travel documents sent before departure include flight or train tickets for combined trips. In case of ticket loss, replacements are not possible.

2.6. The travel contract takes effect upon receipt of the deposit described in Article 4.1.

2.7. If payment is not made within fourteen (14) days after contract conclusion, the contract will be considered void.

3. OUR PRICES

3.1. Our prices are based on:

  • The trip by bus or other means of transport;

  • Accommodation and meals as per the travel itinerary (drinks are not included unless otherwise stated);

  • Any applicable taxes, service charges, or local fees (unless otherwise stated);

  • Possible accompaniment by a tour guide during the trip;

  • The door-to-door pick-up service, if included in the respective travel package.

3.2. Upon the customer's explicit and written request, DEMY SCHANDELER will handle, if possible, all formalities for obtaining a visa for the trip but does not guarantee success. The associated costs are borne by the customer and depend on the destination country. If this request is not made, the customer is responsible for fulfilling the travel requirements unless the organizer has explicitly committed to obtaining the visa or other necessary documents.

3.3. Children under 12 years old (accompanied by two adults and sharing the same room) may be eligible for discounts. These vary depending on the trip and are available upon request.

3.4. Children aged 13 and older are considered adults and pay the full price.

3.5. Prices and group discounts are specified in the catalog or in an individual offer.

4. PAYMENT CONDITIONS

4.1. The customer must pay a deposit of 25% of the trip price within fourteen (14) days following the conclusion of the contract.

4.2. For custom group trips, the deposit amount to be paid within the time frame set in Article 4.1 may vary.

4.3. The customer agrees to pay the balance of the trip price no later than thirty (30) days before the departure date.

4.4. If the contract is concluded less than thirty (30) days before the departure date, the full trip price must be paid.

5. TRAVEL DOCUMENTS

5.1. The customer will receive a written confirmation of the contract.

5.2. The customer will receive the travel documents approximately two (2) weeks, but no later than four (4) days before departure. These documents will include the itinerary, departure times, and other useful information about the trip.

6. PRICE MODIFICATION

6.1. DEMY SCHANDELER reserves the right to make modifications to the trip price.

6.2. After the conclusion of the contract and up to twenty (20) days before the departure date, DEMY SCHANDELER may require price increases of up to 5% of the total price, in case of an increase in transport costs (fuel costs), service fees, taxes, or exchange rates occurring after the contract has been concluded. Conversely, if these costs decrease after the contract is concluded and before the trip is carried out, DEMY SCHANDELER will inform the customer, who will receive a corresponding price reduction.

6.3. In the case of a combined air-bus trip, a group price is negotiated with the relevant airline. If the negotiated number of participants is not reached, the customer may be charged the increase in the flight ticket price after consultation with the airline and written confirmation.

6.4. DEMY SCHANDELER points out that the ticket or ticket price charged may sometimes differ significantly from the originally published price. This price difference is due to the fees of intermediaries involved, as well as increased organization costs related to purchasing tickets and applicable shipping fees.

7. OTHER MODIFICATIONS

7.1. Before the trip, DEMY SCHANDELER reserves the right to make minor unilateral changes to the terms of the travel contract, other than price-related changes, and will inform the customer in writing.

7.2. If, after departure, a significant part of the travel service(s) cannot be provided in accordance with the contract, DEMY SCHANDELER will, if possible, offer a replacement service of at least equivalent value. If the other services offered result in a trip of lower quality than specified in the contract, DEMY SCHANDELER will grant the customer an appropriate price reduction. The customer may only refuse the alternative services if they are not comparable to what was originally agreed upon in the contract or if the price reduction granted is not appropriate. If it is impossible to offer other services, or if the customer refuses the alternative services offered, DEMY SCHANDELER will provide the customer with repatriation.

8. TRANSFER OF THE CONTRACT BY THE CUSTOMER

8.1. The customer may transfer the contract to a third party, provided that the third party meets all the necessary conditions for the trip. The transfer must be communicated to DEMY SCHANDELER in writing at least twenty-one (21) days before the trip's departure.

8.2. The customer is obliged to provide all relevant information of the new traveler (name, first name, date of birth, and passport number).

8.3. The original customer (transferor) and the new traveler (transferee) are jointly and severally liable to the travel organizer for the payment of the trip price, as well as for any fees, charges, and additional costs arising from the contract transfer.

8.4. DEMY SCHANDELER is entitled to refuse the new traveler for a legitimate reason. A legitimate reason exists, in particular, if the safety of the trip could be endangered due to health reasons or the behavior of the new participant.
*The transferor is the person transferring the trip, and the transferee is the person taking the trip in place of the transferor.

9. CANCELLATION OF THE CONTRACT BY THE CUSTOMER

9.1. The customer has the right to cancel the contract at any time before the trip begins, for their own reasons, in writing.

9.2. Without prejudice to the customer's right to withdraw from a distance travel contract within 14 (fourteen) days of its conclusion, the customer owes DEMY SCHANDELER the following cancellation fees in the event of termination under clause 9.1:

  • 25% of the travel price if cancellation occurs up to 61 days before departure;

  • 30% of the travel price if cancellation occurs 60 to 45 days before departure;

  • 40% of the travel price if cancellation occurs 44 to 30 days before departure;

  • 60% of the travel price if cancellation occurs 29 to 20 days before departure;

  • 85% of the travel price if cancellation occurs 19 to 16 days before departure;

  • 100% of the travel price if cancellation occurs within 15 days before departure.

For any trip with a scheduled departure within 90 calendar days, no option request may be made by the customer.
DEMY SCHANDELER accepts no responsibility for cancellation fees. The responsibility for billing cancellation fees to the customer lies with the organizer of the respective event.
If the contract includes other services (e.g. entrance tickets, guided tours, etc.), the customer must pay 100% of the price of these services. This also applies to fees from service providers (hotels, restaurants, local partners, etc.) that are not refunded to the organizer in the event of termination.
For tailor-made group trips, cancellation fees depend on and vary according to the cancellation conditions of the service providers.
DEMY SCHANDELER reserves the right to charge separately for coach rental costs.

9.3. If the customer fails to appear for the trip ("No-Show") or is excluded from the trip due to invalid identity or health documents (e.g., vaccination certificates) or another unmet contractual condition, the customer is required to pay 100% of the trip price.

9.4. If DEMY SCHANDELER changes or cancels essential elements of the trip due to an external event before the trip starts, the customer will be informed accordingly. The customer may either accept the offered replacement service or cancel the contract free of charge within seven (7) days after notification. In case of contract cancellation, the customer will receive a full refund of all payments made within fourteen (14) days.

9.5. The customer may cancel the contract before the trip begins if exceptional and unavoidable circumstances at the destination or in its immediate vicinity significantly affect the execution of the trip or transport to the destination. In this case, the customer is entitled to a full refund of all payments made, but without any additional compensation.

10. TERMINATION OF THE CONTRACT BY DEMY SCHANDELER

10.1. Termination Before the Start of the Trip
DEMY SCHANDELER may terminate the contract before departure and fully refund all payments made by the customer without being obligated to provide additional compensation if:

  • The minimum number of participants specified in the contract is not reached. In this case, the customer will be informed in writing within the contractual notice period, but no later than:
  • 20 days before the start of the trip if the trip lasts more than 6 days;
  • 7 days before the start of the trip if the trip lasts between 2 and 6 days;
  • 48 hours before the start of the trip if the trip lasts no more than 2 days.
  • The termination is due to force majeure, i.e., due to exceptional, unforeseeable, and external circumstances that could not have been prevented despite all reasonable care. In this case, DEMY SCHANDELER will inform the customer immediately about the termination.

10.2. Termination for Important Reason
DEMY SCHANDELER reserves the right to terminate the travel contract without prior notice for an important reason, particularly in the following cases:

  • Serious disruptions caused by the customer;
  • Disregard of travel instructions or information by the customer.

10.3. Consequences of Termination According to Article 10.2 During the Trip

  • The customer is not entitled to a refund of the travel price.
  • The customer is solely responsible for their return journey and will not receive a return ticket from DEMY SCHANDELER.
  • DEMY SCHANDELER reserves the right to claim damages.

11. LIABILITY OF DEMY SCHANDELER AS A TOUR OPERATOR

11.1. When DEMY SCHANDELER acts as a tour operator, DEMY SCHANDELER is responsible for the execution of the travel services specified in the contract, regardless of whether they are provided by DEMY SCHANDELER itself or by other service providers.

11.2. If a travel service is not provided in accordance with the contract, DEMY SCHANDELER is obliged to remedy the situation unless this is impossible or would result in disproportionate costs in relation to the significance of the deviation and the value of the affected travel service.

11.3. The customer is not entitled to a price reduction for any deficiencies in services if these are attributable to the customer themselves.

11.4. If, due to extraordinary circumstances, it is not possible to return the customer as contractually agreed, DEMY SCHANDELER will cover the cost of necessary accommodation for a maximum of three nights per traveler. If longer periods are specified according to applicable EU passenger rights for the relevant means of transport, those deadlines will apply.

11.5. DEMY SCHANDELER will provide the customer with immediate assistance in case of difficulties by offering useful information about health services, local authorities, and consular assistance, as well as supporting the customer with remote communication and finding alternative travel services. If the difficulties were caused by the customer’s intentional or negligent behavior, DEMY SCHANDELER may charge a reasonable fee for this assistance.

11.6. The customer may contact the travel agent or service providers at any time during the trip to send messages, requests, or complaints.

12. LIABILITY OF DEMY SCHANDELER ACTING AS AN INTERMEDIARY OR RETAILER

12.1. When DEMY SCHANDELER acts as an intermediary or retailer, that is, when it sells or offers for sale travel services developed by an organizer, DEMY SCHANDELER is only responsible for its intermediary services and is not responsible for the execution of the services related to its intermediary services.

12.2. The execution of services contracted by the customer through DEMY SCHANDELER is subject to the terms and conditions of the organizer of said services.

13. LIABILITY OF DEMY SCHANDELER IN ALL CASES

13.1. DEMY SCHANDELER’s liability cannot be engaged in the event of non-performance, non-compliance, or failure of one or more services due to actions of the customer, unforeseeable and unavoidable acts of a third party, or a case of force majeure.

13.2. Except in cases of intentional fault or negligence on its part, any liability established for DEMY SCHANDELER will not exceed three times the price of the trip.

14. OBLIGATIONS OF THE CUSTOMER

14.1. Children traveling must have their own identity card or passport.

14.2. The customer must have the required foreign currency for the countries they are traveling to.

14.3. The customer agrees to comply with and fulfill all conditions related to the trip (health, vaccinations, etc.).

15. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
DEMY SCHANDELER reserves the right to amend these general terms and conditions. Any amendments will only be binding on the customer once communicated in writing, and in the absence of any protest from the customer within fifteen days.

16. GUARANTEE, INSURANCE, AND PROFESSIONAL LIABILITY OF DEMY SCHANDELER

16.1. The customer is insured against the risks inherent to bus transportation according to legal provisions.

16.2. In accordance with Articles L. 225-16 and following of the Consumer Code, DEMY SCHANDELER has a guarantee for the reimbursement of all payments made by travelers or on their behalf in the event that the services are not performed due to the insolvency of the organizer, insured by the Luxembourg Mutuality of Tourism, a mutual guarantee cooperative established and headquartered at 7 rue Alcide de Gasperi, L-1615 Luxembourg, registered in the Luxembourg Trade and Companies Register under number B63569.

16.3. Upon request, the customer will receive a guarantee certificate specifying the extent of the coverage provided and all the information enabling the customer to contact the guarantor at any time for any repatriation.

16.4. DEMY SCHANDELER’s professional liability is covered by the insurance company LA LUXEMBOURGEOISE, established and headquartered at L-3372 Leudelange, 9 rue Jean Fischbach.

17. CUSTOMER COMPLAINTS

17.1. The customer must inform the organizer in writing and without delay of any discrepancies found in the execution of the trip.

17.2. Except for personal injury, all complaints regarding the travel services must be submitted in writing to DEMY SCHANDELER and must be received no later than 30 (thirty) days after the end of the trip (the date of the postmark serves as proof).

18. GENERAL INFORMATION

18.1. All information in our brochure is based on the local conditions and exchange rates applicable at the time of publication.

18.2. Oral agreements between DEMY SCHANDELER and the customer are only binding after written confirmation.

18.3. The possible invalidity or ineffectiveness of individual provisions of the contract does not affect the validity of the remaining provisions.

19. PROCESSING OF PERSONAL DATA

19.1. Every contract concluded by DEMY SCHANDELER or through its mediation requires the collection of personal data of the traveler(s), the processing of which is necessary for the execution of the contract and/or to fulfill legal obligations. The data may be processed, stored, and archived by DEMY SCHANDELER and, where necessary, transmitted to third parties or subcontractors in accordance with Luxembourg law and European Union law, including Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data.

19.2. The legal basis and purpose of processing personal data is to fulfill the customer’s request and to perform the contract concluded with the customer. Individuals at DEMY SCHANDELER holding the following positions are recipients of the personal data and may access it: management, agency directors, counter staff, HR managers, accountants, and the data protection officer (GDPR).

19.3. The data necessary for the fulfillment of the contract includes, in particular, the name of the traveler or their representative (in the case of a legal entity), a postal address for correspondence, a billing address, an email address, a phone number, a copy of the identity card or passport, and, if applicable, the credit card number.

19.4. DEMY SCHANDELER commits to taking all necessary measures to secure access to this data and will inform the customer of any breach of this data. It is noted that some of the data must be entered into external booking systems of DEMY SCHANDELER and/or transmitted to third-party service providers.

19.5. The customer acknowledges having been informed that they have the right to access and rectify their personal data under the applicable data protection laws in the Grand Duchy of Luxembourg and that they have the right to object to the processing of their data. In this case, DEMY SCHANDELER reserves the right to refuse the contract if this data is necessary for the fulfillment of the contract.

19.6. The customer accepts that their personal data may be used for information and marketing purposes. The customer may withdraw their consent at any time, free of charge, or object to the processing of their personal data by submitting a request to DEMY SCHANDELER in accordance with the last paragraph of this article.

19.7. The data may be stored by DEMY SCHANDELER for the entire duration of the contract and up to ten (10) years after the end of the trip, subject to any legal or regulatory retention periods.

19.8. Without prejudice to any other administrative or judicial remedies, the customer has the right to file a complaint with the National Data Protection Commission if they believe that a violation of their personal data has occurred.

19.9. For questions regarding the processing of personal data or to exercise their rights under the above provisions, the customer may contact DEMY SCHANDELER by email at: rgpd@demy.lu or by post at the following address: Demy Schandeler S.à r.l., 22, rue de Kehlen, L-8295 Keispelt, or reach DEMY SCHANDELER by phone at: 300 146 1.


20. JURISDICTION AND APPLICABLE LAW
20.1. Any contract for travel services offered by DEMY SCHANDELER as the organizer is subject to Luxembourg law.

20.2. All services provided by DEMY SCHANDELER in its role as an intermediary or retailer are subject to Luxembourg law.

20.3. The courts of the Grand Duchy of Luxembourg have exclusive jurisdiction over any disputes related to the contract between DEMY SCHANDELER and the customer, as well as any disputes related to the services provided by DEMY SCHANDELER.

CRUISES

1. CHANGES TO SERVICES AND PRICES

1.1 Changes to Services
Changes or deviations to individual travel services (e.g. itineraries, flight times, etc.) that become necessary after the conclusion of the contract are permitted, provided they are not significant and do not substantially affect the overall course of the trip. Demy Schandeler s.à r.l. is obliged to inform the customer immediately about any such changes or deviations.

1.2 Price Changes
Demy Schandeler s.à r.l. reserves the right to adjust the prices stated and confirmed at the time of booking if increased transport costs (including fuel or kerosene surcharges), newly introduced or increased fees (e.g. port, security, airport, or entry fees), or exchange rate fluctuations occur that affect the travel price per person or seat. If the travel price increases by more than 15% or there is a significant change to the services, the customer has the right to withdraw from the contract free of charge. These rights must be asserted by the customer immediately and in writing to the tour operator.

2. CANCELLATION BY THE CUSTOMER / SUBSTITUTE PARTICIPANT

2.1 Cancellation
The customer may withdraw from the travel contract at any time before the start of the trip. If the booking was made through a travel agency, the cancellation can also be declared there. For evidentiary purposes, a written declaration of cancellation is recommended. The effective date is the date the cancellation is received by Demy Schandeler s.à r.l. In the event of cancellation or no-show, the tour operator's claim to the travel price is forfeited. Instead, Demy Schandeler s.à r.l. may demand reasonable compensation for travel arrangements already made and expenses incurred. The amount of compensation is calculated as a lump sum based on the travel price, taking into account saved expenses. Cancellation fees are due immediately. The cancellation conditions of the respective cruise line apply.

2.2 Substitute Participant
If a substitute person enters into the contract, both the original and the substitute traveler are jointly liable to the tour operator for the full travel price. Discounts such as early booking reductions are not guaranteed. Any additional costs arising from the change of participants—especially fees charged by the cruise line—will be passed on. The organizer may refuse the substitution if the new participant does not meet specific travel requirements or if legal or official regulations oppose it. If travel documents (e.g. cruise vouchers, flight tickets) have already been issued, this is considered a cancellation followed by a new booking, and the applicable fees will apply.

3. CANCELLATION BY THE TOUR OPERATOR
Demy Schandeler s.à r.l. may cancel the travel contract if an unforeseeable event beyond its control makes it impossible to carry out the trip, despite exercising the utmost care. In this case, the customer has the right to withdraw from the contract within 7 days or accept an equivalent replacement offer from Demy Schandeler s.à r.l. In the event of withdrawal, the customer will receive a full refund of all payments made.

4. LIABILITY

4.1 Flights
Flight times mentioned prior to the issuance of tickets are non-binding. Demy Schandeler s.à r.l. is only liable for flight delays if caused by its own fault. If Demy Schandeler s.à r.l. or the cruise line acts as the contractual air carrier, liability is governed by the Air Traffic Act and international agreements (e.g. Warsaw Convention, Hague Protocol, Montreal Convention—for flights to the USA/Canada). Flight times, airlines, and routes are subject to change. The conditions of carriage of the respective airline apply. As an intermediary between the customer and service providers, the tour operator is not liable for the misconduct of those providers.

4.2 Third-Party Services
For services clearly marked as third-party services (e.g. excursions, hotel stays), Demy Schandeler s.à r.l. assumes no liability in case of service disruptions.

5. PASSPORT, VISA, AND HEALTH REGULATIONS
All entry information provided in this catalog applies to Luxembourg nationals. Travelers of other nationalities must inquire at the relevant consulate. The customer is obliged to correctly state their nationality at the time of booking. The customer is responsible for obtaining and carrying the necessary travel documents, required vaccinations, and for complying with customs and foreign exchange regulations. It is recommended to consult the relevant health authorities well in advance regarding vaccinations and health precautions, and to seek medical advice if necessary (e.g. regarding the risk of thrombosis).

6. ADDITIONAL TRAVEL CONDITIONS
For all cruises offered in this catalog, the general terms and conditions of the respective cruise line also apply.

7. NOTICE ON TERMINATION DUE TO FORCE MAJEURE
If the trip is significantly hindered, endangered, or impaired due to unforeseeable force majeure at the time of contract conclusion, both the organizer and the customer may withdraw from the contract. Force majeure includes, for example, all types of natural disasters (storms, earthquakes, floods, volcanic eruptions), as well as fire, hostage-taking, war, unrest, civil war, revolutions, or acts of terrorism.

8. TIDES, HIGH AND LOW WATER (FORCE MAJEURE)
Program changes due to lock waiting times, water levels, tides, navigation conditions, or opening hours are reserved. In cases of extreme high or low water, repairs to locks or bridges, engine damage, or official orders, the cruise line reserves the right to cover partial routes by bus, change ships, or—in exceptional cases—cancel the trip at short notice. Claims derived from such circumstances are excluded, as they are considered force majeure.

RENTAL TERMS & CONDITIONS FOR BUSES & MINIBUSES

These general terms and conditions apply to the rental of a vehicle (hereinafter referred to as "vehicle") with or without a driver by Demy Schandeler S.à r.l. (hereinafter referred to as "DS") to third parties (hereinafter referred to as "the renter").

General Terms and Conditions for Renting a Vehicle Without a Driver

1.1 Obligations of the Renter

1.1.1 The renter and any driver of the vehicle must be at least 21 years old (unless a special written permission from Demy Schandeler S.à r.l. is provided) and in possession of a valid driving license for the rented vehicle that has been valid for at least two years. A copy of the driving license must be submitted to DS no later than before the vehicle is handed over. The renter may not allow a driver who has not been previously registered with DS to drive the vehicle.

1.1.2 The renter agrees to adhere to the traffic regulations of the country(ies) where the vehicle is used, to use the vehicle in good condition, and to refrain from any use that could cause damage of any kind, including transporting persons for a fee.

1.1.3 The renter agrees not to consume alcoholic beverages, drugs, intoxicants, or hallucinogenic substances during the rental period and to submit to an alcohol or drug test if requested by DS or law enforcement authorities. In accordance with the law of August 11, 2006, to combat tobacco consumption, smoking in the vehicle is prohibited, and the renter agrees to enforce this prohibition within the vehicle.

1.1.4 The renter agrees not to make any modifications to the vehicle, regardless of the type.

1.1.5 Only regular luggage may be transported. With prior approval from DS, other items may also be transported. Under no circumstances may oil or gasoline canisters be transported in the vehicle without prior notification to DS. If necessary, DS will provide special restraints. DS does not assume any liability for the loss, theft, or damage of material transported during the rental period.

1.1.6 The renter agrees to return the vehicle on the agreed date and at the agreed DS location in the condition it was handed over, except for normal wear and tear from the kilometers driven.

1.1.7 The renter agrees to pay the rental price and any additional fees in accordance with these terms and conditions.

1.1.8 The renter acknowledges that toll stickers, parking fees, and highway charges incurred during the rental period are to be fully borne by them.

1.2 Rental Period

The rental contract is concluded for the specified duration. The renter is obligated to return the vehicle at the agreed end of the rental period unless they have applied for an extension in writing before the expiration of the agreed rental period, which must be accepted in writing by DS. If the vehicle is not returned at the agreed time or without written extension from DS, DS reserves the right to immediately file a lawsuit against the renter and the drivers reported by them.

1.3 Vehicle Handover and Return

1.3.1 The vehicle will be handed over to the renter by DS with all legal equipment and in a roadworthy condition. The vehicle will be provided with all vehicle papers, keys, spare tire or "Tirefit," first aid kit, warning triangle, and safety vests. In case of loss, replacement costs for missing materials will be charged. In the event of theft or loss of the vehicle keys, the replacement costs will be charged to the renter, along with related travel costs. Additional administrative fees may be charged for administrative procedures (e.g., report of lost documents, ordering keys, findable barcodes, etc.). A TomTom GPS device integrated into the vehicle can be used by the renter upon issuance of an access code. Snow chains will be provided upon request of the renter.

1.3.2 The vehicle will be handed over to the renter with a full tank and must be returned full.

1.3.3 Upon handover of the vehicle, a handover inspection will be conducted between DS and the renter, documented on a "Vehicle Check-up" form, which will be provided to both parties. DS will brief the renter on the care and handling of the vehicle.

1.3.4 DS reserves the right to change the vehicle type at the time of handover if necessary, while ensuring the vehicle remains within the same agreed category.

1.3.5 Upon return of the vehicle, a return inspection will be conducted between DS and the renter, documented on a "Vehicle Check-up" form, which will be provided to both parties.

1.3.6 Cleaning fees will be charged to the renter if the vehicle is returned in a dirty condition, based on a flat rate of 150 EUR per half day of cleaning, plus 25 EUR for each additional half hour.

1.3.7 If the vehicle is not returned fully fueled, DS will refill the tank and charge the renter according to the fuel prices on the day of the vehicle return, plus a flat fee of 25 EUR.

1.4 Payment Terms

1.4.1 The rental price and any additional fees will be invoiced to the renter after the vehicle is returned. DS reserves the right to request a deposit or full payment of the rental price from the renter before the vehicle is handed over.

1.4.2 The rate agreed in the rental contract is based on the wage index and fuel prices valid at the time of the offer and may increase in line with adjustments to these prices.

1.5 Liability

1.5.1 The renter declares that they have liability insurance covering accidents, as well as property and personal damage.

1.5.2 Each vehicle rented by DS includes limited liability insurance for the countries listed on the Green Card.

 1.6 Procedures in the Event of Damage

1.6.1 The renter is required to provide DS with the exact details of any damage that occurs during the rental period of the vehicle. This includes using the damage report provided with the vehicle papers and taking all necessary steps to clarify the incident, such as reporting to the police, recording the license plate numbers of other vehicles involved in the accident, drawing a diagram of the accident, taking photographs, collecting contact information of possible witnesses, etc.

1.6.2 The renter must immediately forward all information regarding a damage incident to DS. In the case of damages, especially personal injury, DS must be notified immediately by phone. DS will then decide on the next steps. Without prior written consent from DS, the renter is not authorized to acknowledge third-party claims as valid or to offer any compensation, in whole or in part.

1.6.3 In the event of damage during the rental period, the renter is responsible for all property damage up to the deductible amount of the insurance, which is set at 860 EUR, subject to a higher amount if responsibility is determined.

1.6.4. DS assumes no liability for the loss or damage of personal belongings of vehicle renters or travel customers who have booked a trip with DS, if caused by theft, burglary, or other criminal acts involving the vehicle. It is the responsibility of the affected individuals to secure their valuables and, if necessary, take out appropriate insurance.

1.7 Reporting Vehicle Damage

1.7.1 The renter is obligated to immediately inform DS of any damage to the vehicle during the rental period. Any damage caused by the renter to the vehicle during the rental period will be fully charged to the renter by DS.

1.7.2 Damages can only be repaired upon prior written order from DS and will be covered directly by DS.

1.7.3 The renter may not undertake any repairs or modifications to the vehicle on their own initiative. Repair costs performed without DS’s order will not be reimbursed to the renter.

1.7.4 Any damage or incident must be reported again to DS or its representative when returning the vehicle.

1.8 Additional Fees

1.8.1 In the event of a disagreement about the cause of damage, the renter agrees to the appointment of a vehicle assessor by DS, whose task is to determine whether the damage was caused by improper handling of the vehicle and, if applicable, to establish the repair costs and the duration of repairs.

1.8.2 If the renter can no longer use the vehicle due to damage or an incident caused by them, the renter has no right to free transport from the accident location. DS is not obligated to provide the renter with a replacement vehicle, nor is DS responsible for the costs incurred through the use of other means of transportation or for any time lost.

1.8.3 The renter is obligated to pay any fines that apply to them. If the renter is caught speeding by a radar, DS will be compelled to forward the renter's details to the relevant police authorities.

1.8.4 If the agreed mileage for the rental is exceeded, an additional fee of 20 cents per kilometer will be charged, which will be invoiced to the renter after the vehicle is returned.

1.9 Changes and Termination of the Rental Agreement

1.9.1 If the renter is unable to fulfill their obligations under the rental agreement due to force majeure, they may request, as soon as they become aware of the incident, to be released from the contract without cost (in this case, all amounts already paid will be refunded within one month without fees), or otherwise, to postpone the rental to a later date. The customer is entitled to a refund of the price difference if a later replacement results in a lower category.
Force majeure includes any external, insurmountable, and unforeseeable event for the renter, including events such as war, acts of war, hostilities, uprisings, civil wars, arrests, roadblocks, quarantine measures, strikes, weather conditions, or the death of family members.

1.9.2 Cancellation of the rental by the renter for reasons not related to force majeure, and that occur before the 30th day of the rental start date, will incur no charges. If the cancellation by the renter occurs for any reason other than force majeure within the following periods, the renter acknowledges that they owe DS compensation in the amount of 50% of the rental price if the cancellation occurs between the 30th and 16th day before the rental start date, 75% of the rental price if the cancellation occurs between the 15th and 8th day before the rental start date, and 100% of the rental price if the cancellation occurs within the last 7 days before the rental start date.

1.9.3 Any cancellation of the rental agreement must be communicated in writing to the renter by DS.

2. General Rental Terms for Vehicles with Driver

2.1 Legal Provisions Regarding the Trip

In the case of renting a vehicle with a driver provided by DS, the conditions regarding the driver (meals, overnight stays, rest periods, etc.) will be specified in the rental agreement. The renter agrees to comply with these conditions.

2.2 Payment Terms

2.2.1 DS reserves the right to request a deposit or full payment of the rental price from the renter before the start of the trip. Otherwise, the rental price will be invoiced after the trip.

2.2.2 The rate agreed upon in the rental agreement is based on the wage index and fuel prices valid at the time the offer was made and may increase according to adjustments to these prices.

3. Additional Terms

 3.1 Processing of Personal Data

3.1.1 Any contract concluded between the renter and DS involves the collection of personal data of the renter and any potential drivers of the rented vehicle by DS, the processing of which is necessary for the fulfillment of this contract and/or to comply with legal obligations. In this case, the data may be processed, recorded, archived, and, if necessary, shared with third parties. Any communication of personal data will be in accordance with Luxembourg law and European Union law, including the General Data Protection Regulation (GDPR) (No. 679/2016/EU).

3.1.2 The legal basis and purpose of processing personal data are to fulfill the renter's request and execute the contract entered into with them. Persons in the following roles at DS are the recipients of the personal data and may have access to it: executives, human resources managers, administrative staff, bus and minibus rental department, accountants, data protection officer.

3.1.3 Unless otherwise specified, this data includes the name of the renter or their representative, their date of birth, a correspondence address, a billing address, an email address, and a phone number. If necessary for the execution of the contract, further information provided by the renter may be required. The same information may also be requested for the driver of the rented vehicle if a vehicle without a driver is provided by DS. Access to this data will be secured, and DS will inform the renter of any breach of this data.

3.1.4 The renter declares that they have obtained the permission from the drivers they report to DS to transmit this personal data to DS for renting the vehicle.

3.1.5 The renter declares that they have been informed that they and the drivers they report to DS have the right to access and correct their personal data at any time, in accordance with the applicable data protection laws in the Grand Duchy of Luxembourg. Additionally, they have the right to object to the processing of their data, which may result in the rental company reserving the right to refuse the contract if the data is necessary for the execution of the contract.

3.1.6 The renter agrees that their personal data may be used for informational and marketing purposes. The renter may withdraw their consent or object to the processing of their personal data at any time and free of charge by sending a request to DEMY SCHANDELER as described in the last paragraph of this article.

3.1.7 The data may be retained for the entire duration of the contract and for ten (10) years after its execution, without prejudice to any limitation periods or legal or regulatory retention obligations.

3.1.8 Without prejudice to any other administrative or judicial remedies, the renter (or the drivers) has the right to lodge a complaint with the national data protection authority if they believe there has been a breach in relation to the processing of their personal data.

3.1.9 For questions regarding the processing of personal data or the exercise of the rights described above, the renter (or the drivers) can contact DEMY SCHANDELER by emailing [rgpd@demy.lu], mailing a letter to [Demy Schandeler S.à.r.l 22 rue de Kehlen L-8295 Keispelt], or contacting DEMY SCHANDELER at the following phone number: [300 146 1].

3.2 Changes to the General Terms and Conditions

DS reserves the right to change these General Terms and Conditions at any time. Changes are only binding on the renter if they have been notified in writing in advance.

3.3 Applicable Law and Jurisdiction

All disputes regarding the execution and interpretation of the rental agreement are subject to the exclusive jurisdiction of the courts at the location of DS. Luxembourg law applies.

3.4 Final Declarations by the Renter

The renter declares that they have the necessary means to pay the rental and have read and accepted the conditions of the rental agreement.